Cajon Shop Policy

Hi, and welcome to my unique webshop! Every order here directly supports and funds my musical endeavours, my free video lessons, and the charity workshops and free events I bring around the world.

Thank you for believing in a small business started — and still run — by the artist herself. You're helping me continue the work I love most: bringing hope and life to the world through music and through the cajon.

Below are the terms and conditions of my shop. For me it is of the utmost importance that every single customer is fully, 100% satisfied with their order — so if anything is ever unclear, just ask.

Your account

An account is automatically created for you when you purchase any product (physical or virtual) from my webshop — please see the Privacy Policy for how we process and protect your data. An account is needed for access to virtual products such as downloads, courses and subscriptions.

You can delete your account at any time via the account page. If you have an active subscription or course access, deleting your account is not recommended — you need it to log in to your content. If you only purchased physical products, deleting your account does not affect your purchase.

Virtual products — courses, downloads & subscriptions

Virtual products — online courses (such as Discover Cajon), the Modern Method for Cajon, downloads and subscriptions — are delivered digitally through your account. Nothing is shipped or posted.

• 14-day money-back guarantee: you may cancel your purchase of digital content — courses, downloads and subscriptions — within 14 days of purchase, without giving a reason, for a full refund. This applies to every customer, wherever you are in the world; for consumers in the European Union it is also your statutory right of withdrawal. Just contact us within those 14 days.
• After the 14-day guarantee period, payments already made for virtual products, downloads and subscription months are binding and cannot be refunded. This never limits your right to cancel a subscription: cancelling is always possible and stops all future payments (see below). We recommend trying the free preview content before purchasing.
• Cancelling a subscription: course subscriptions (such as Discover Cajon) are billed monthly and you can cancel at any time, with no minimum term and no notice period. Cancelling stops all future payments. Your access continues to the end of the month you have already paid for; the month already started is not refunded. If you cancel during a free trial month, you simply pay nothing at all. Cancel from your account page or by contacting us.
• Your subscription is for your own private, personal use. You agree not to share your login details and not to copy or share any course content with anyone else.

Are you a school, teacher or organisation wanting a multi-user licence for the Modern Method for Cajon or my courses? Get in touch: heidi@cajonbox.com.

Physical products — cajons & merchandise

All the instruments in our shop are handmade. Unlike the mass-produced brands found in many stores, they are made by passionate, skilled artisans who take their time to deliver the best quality instruments on the market. All materials come from sustainable sources.

Dispatch: We usually dispatch once a week. Because our cajons are popular and we focus on quality over quantity, stock can run low. If a cajon is out of stock, the shop page will show it and you can place a backorder — we will contact you with an estimated delivery date, and you can choose to stay on the pre-order list or be fully refunded. We will email you if a delay to your order is likely.

Delivery & insurance: We ship worldwide from the EU with trusted couriers. Every cajon is fully insured and tracked. Typical delivery times after dispatch: Germany 1–3 days, EU 2–5 days, UK and USA 2–5 days, elsewhere roughly 4–10 days. These times apply from dispatch — please note we only post cajons once a week. Times can vary in peak periods (like Christmas) and do not include customs processing.

Shipping costs

How shipping is calculated in your basket:

• Every instrument travels in its own protective box, so each cajon in your order is charged its own shipping.
• Small items — CDs, vinyl and small accessories — ship FREE when ordered together with an instrument or a padded bag: they travel inside the same parcel.
• The padded bag ships free together with a full-size cajon (it wraps around it). Ordered with a Travel, Bongo or Mini cajon — or on its own — it is charged separately, as those don't fit inside it.
• Your basket and checkout always show one single shipping price for your country, calculated with these rules — no guesswork.

Shipping prices for Germany and the EU include VAT. Shipping prices for the UK, USA, Canada and the rest of the world do not include VAT.

Customs for international orders (outside the EU): the customs department of your country may impose import duty or tax on your order when it enters your country. These charges are not included in the product price or shipping cost — buyers are responsible for any customs, duty or import tax charged. Please check with your country's customs office about local regulations and duty-free import limits before buying. Orders within the EU pay no customs fees.

Payments

• We accept credit and debit cards, PayPal and Amazon Pay. All payments are processed by secure, certified payment providers — card details never touch our own servers.
• You don't need a PayPal account to pay, and PayPal buyer protection applies to those payments.
• We also accept direct bank transfer — note that we can only ship your order once the funds have cleared in our account.
• Discounts & bundle deals: bundle deals are applied automatically in your basket. Only one discount applies per order: bundle deals cannot be combined with coupon codes. The 10% newsletter welcome code can be used once per customer, excludes items already on sale, and cannot be combined with other codes or bundle deals.
• Any questions before buying? Please don't hesitate to get in touch.

Refunds & returns

We believe in offering the best products and we want you to be truly happy with your purchase.

• EU right of withdrawal: if you are a consumer in the European Union, you may return a physical product within 14 days of receiving it, without giving a reason, for a full refund of the product price.
• If for any reason you are not satisfied, please contact us and we will do our best to resolve it. We reply as fast as we can — if you haven't heard back within 3 working days, please check your spam folder.
• Returned items must arrive back in their original condition and original packaging (both undamaged). The refund is issued once we receive the item back in that state.
• Buyers are responsible for the shipping costs of a return, unless the instrument has a defect — which rarely ever happens, as we personally check and play every cajon before it ships.
• Virtual products (courses, downloads, subscriptions) are non-refundable — see the courses section above.
• Shipping costs are not refundable: refunds cover the product price only. Shipping charges are not refunded, and return shipping is always paid by the buyer — unless the item is defective. Your statutory rights remain unaffected.
• Damaged in transit: every shipment is insured. If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damaged item AND the packaging (inside and outside) — and keep the packaging until the case is closed. We need this evidence to open the insurance claim with the shipping company, which we will handle for you, and we will then arrange a replacement or refund.