Frequently asked questions

Your access is active the moment your payment goes through. Log in at cajonbox.com/login with your account e-mail, and you will find your course under My Courses. Your confirmation e-mail has the same directions.

Yes. The whole first module is free to watch, with no card and no account needed. Open the course page, and the first lessons are marked as previews. There is also a free overview video on the courses page where I explain how the whole Method works.

Any time, in one minute: log in, go to My Account, then Subscriptions, and cancel. Your access runs to the end of the month you have already paid for, and no further payments are taken. If you cancel during a free trial month, you pay nothing at all. There is also a 14-day money-back guarantee on your first purchase.

Exactly where they have always been. Log in at cajonbox.com/login and you will find the door to your classic lesson pages on your welcome page and on your account dashboard. Your access works just as before.

At the checkout: add the course to your basket, and enter the code in the coupon field before paying. Each code works once per person. The price you see at checkout is the price you pay.

Nine times out of ten this is an e-mail mix-up: your account lives under the e-mail address you used for your FIRST order, and you are trying a different one. Log in at cajonbox.com/login with the e-mail you bought with. If it still refuses, just get in touch and I will find your account for you, it takes me a minute.

Make sure you are typing the same e-mail and password, watch out for auto-added spaces when pasting from a password manager, and try once more. All devices are welcome, there is no device limit. If it still refuses, get in touch and tell me which device.

Yes, happily. Get in touch and tell me both e-mail addresses, and I will point everything at the right account.

Two places, forever: the download links in your order confirmation e-mail, and My Account, then Downloads, whenever you are logged in. They do not expire.

I pack and post personally, usually once a week. Your tracking number follows by e-mail when your parcel is on its way. Custom and pre-order cajons take longer, as each one is made for you. If your order is time-sensitive, leave a note at checkout or get in touch.

Possibly, yes. Orders shipped outside the EU may be charged import duties and taxes on arrival, and those are the responsibility of the buyer, as with any international shop.

The shipping couriers require the full international number to deliver your parcel and to reach you if anything comes up. Digital orders do not need it.

Credit and debit cards, PayPal, iDEAL, Google Pay and Apple Pay, depending on your country. Everything is processed by certified payment providers, and card details never touch my website.

Digital content carries a 14-day money-back guarantee from purchase, no reason needed. Physical items can be returned per the shop policy. The full details live on the Shop Policy page, linked at the bottom of every page.

It would make my day! Every product page has a Reviews section near the bottom, and the course pages have their own review area. One honest sentence is plenty.

Yes, tap the globe button in the menu and pick your language.

Reply to any of my e-mails, or use the contact page. I am a one-woman shop with a busy calendar, so give me a little time, but your message always lands with me.